Everything we have on the website is currently in stock. If by chance we run out, we will email you and ask if you would like to wait for more of the product to come in, cancel the order or send a replacement.
We also reserve the right to substitute with a similar item or cancel and refund the item. On the website we ask that you pick the general expression. We will determine which expression meets that classification. We recieve hundreds of styles, faces, colors and shades of colors from the manufacturer. We cannot offer every variable as a selection. We ask that you help us choose the option that you will like the best and we will choose from our current selection the item that best matches. It may or may not be exactly what is in the picture. When you order from us, you are accepting these terms. We strive to ship the same expression and color as requested but we reserve the right to ship a similar expression or substitute the color.
Color and Size: Computer and phone monitors vary. The camera that the photo was taken with also has various color settings that may or may not exactly capture the exact shade of color shown. The size of the product may look different on the screen versus real life. We cannot be responsible for unrealistic expectations when it comes to size.
We always strive to ship a high quality product.
Please keep in mind, squishies may have defects or become defected once you begin to squish. Because they are made to be textured, they WILL have air bubbles. Some are small and some are large. If you pull the squishy apart, you might see some lines or what look like rips. These are not defects but part of the product. Also, occassionally there will be small marks on the squishies, or holes or marks or glue near the keychain or other parts of the squishy. Paint may be inconsistant or appear as chipped. These naturally occur, are part of the characteristics of squishies, they are what help to make a squishy - squishy, and do not qualify the product for return. This is how the manufacturer makes the product and when you order from us, you agree to receive the squishy the same way that we recieve them. Be aware that sprinkles are glued on squishies and not always permanent. Sprinkles do fall off from time to time, some more than others. After squishing, some will become defected more quickly than others resulting in cracks, holes, rips, changes in texture, etc. Some items may be scented and some will have a stronger scent than others. The scent will vary from weak to strong.
If there is a problem with the order, it must be reported the same day as the package is delivered. We apologize for the short time period but this is to cut down on the many fraudelent claims we recieve.
All sales are final and sold AS IS.
It is the customers responsibility to enter a fully complete and accurate ship to address. If the package is returned to us for customer error we will send an invoice for the cost of shipping the order the second time. If the invoice is not paid within a 3 day time period, we will refund the price of the items minus a 20% restocking fee. We can only issue a refund once the package arrives back in our pocession. Please note the delivery time of returned packages is doubled. We can accept no responsibility for customer errors.
Orders cannot be cancelled. Because orders are processed very quickly we cannot accept any cancellations once the order is submitted. If an exception is made, the order is subject to a 20% restocking fee. All returned items are subject to a 20% restocking fee.
We are not responsible for lost or damaged packages by USPS. Shipping time is an estimate based on USPS estimates. Once in a while USPS might delay a package for thier own reasons which we are not responsible and cannot refund shipping charges since we pay full shipping charges regardless of whether the package is delayed.
International orders may be subject to duties / taxes upon arrival in your country. The buyer is fully responsible for these charges charge by your country. We are not responsible for these taxes. If the order is not picked up due to unpaid duties, the purchase price minus 10% restocking fee will be refunded. The shipping fee will not be refunded.
All orders are packed within 3 days or less (excluding weekends).
If you choose Priority mail the package will arrive within 2-4 days after shipped.
First class arrives in an average of 3 days after shipped but there are times when the post office takes longer (we quote 3-9 to be safe). For all domestic orders, shipping is only $3.99 - even if you place a large order.
We do ship International.
The cart will automatically calulate the International shipping rates. Please add items to the cart and proceed with checkout to see the shipping rates.
The order recipient is responsible for all additional charges associated with shipping international including custom fee's, brokerage fee's and any fee's not mentioned here.